Items can be returned to us within 14 days of receiving the item. The item must be in an unused condition and returned in the original packaging. If the item is faulty, please contact us before returning. Personalised custom goods are exempt from the returns policy, as per the EU Directive excluding Custom made goods. If however, you have received an item that is faulty within the timescale then please contact us direct. We will not refund postage charges.